Inspektbot- A WhatsApp Chatbot for Quick Car SMART Repair Estimates within 2 Minutes

Inspektbot- A WhatsApp Chatbot for Quick Car SMART Repair Estimates within 2 Minutes

Picture this: You've just been involved in a minor car accident, and now you're faced with the daunting task of navigating the repair management process. The thought of endless phone calls, paperwork, and delays is enough to make anyone's head spin. But what if there was a simpler, more efficient way? Enter Inspektbot Chatbot for SMART repair or paintless dent removal (PDR) quotation. This groundbreaking technology promises to streamline the claims process, providing instant assistance right at your fingertips.

At the heart of Inspektbot’s' solution lies Generative AI—a branch of artificial intelligence that enables machines to generate content autonomously. By harnessing the power of advanced algorithms, the chatbot is able to analyse images of the damaged vehicle and and provide accurate quotations for smart repairs. This eliminates the need for manual assessments and lengthy wait times, allowing policyholders to obtain quotes in a matter of minutes.

But the benefits don't stop there. Inspektbot is designed to integrate seamlessly with WhatsApp, one of the world's most popular messaging platforms with users base of more than 2 billion active users (US - 91.3M) Report source - Backlinko .This ensures maximum accessibility and convenience for users, who can initiate claims conversations from the comfort of their own smartphones. Whether they're at home, at work, or on the go, help is just a message away.

What is a WhatsApp chatbot?

Inspektbot: A WhatsApp chatbot is a software application designed to interact with users via the WhatsApp messaging platform. It leverages artificial intelligence (AI) technologies such as natural language processing (NLP) and machine learning (ML) to understand and respond to user queries and commands in real-time.

WhatsApp chatbots can perform a wide range of tasks, including answering frequently asked questions, providing customer support, assisting with bookings or reservations, delivering personalized recommendations, and even conducting transactions.

Users can interact with WhatsApp chatbots by sending messages to a designated phone number or chat interface. The chatbot analyzes the user's message, interprets their intent, and generates an appropriate response based on predefined rules or learned patterns.

Why Inspektbot ?

  1. Reduction in Repair Estimation Time: Inspektbot WhatsApp chatbot drastically cuts down the time traditionally spent on SMART repair/PDR estimates, optimizing efficiency and facilitating quicker decision-making in the repair process.
  2. Increase in Conversion Rate: The chatbot's implementation results in a remarkable 224% surge in conversion rates, transforming potential leads into confirmed business transactions and significantly boosting overall customer engagement.
  3. Automation of Cases: By automating 60% of cases through AI vehicle damage inspection, Inspektbots' solution not only accelerates the estimation process but also ensures consistency and accuracy in assessing SMART repair/PDR estimates.
  4. Streamlining Processes: The chatbot's capacity to handle thousands of quotes per month signifies a substantial enhancement in scalability, allowing repair shops to efficiently manage a higher volume of inquiries and service requests.
  5. Ensuring Reduction in Repair Estimation Time: The remarkable 99% reduction in repair estimation time underscores the efficacy of Inspekbot Generative AI, delivering a swift and responsive solution that caters to the dynamic demands of the auto repair industry.
  6. Substantial Improvement in the Consistency of Repair Estimation: Inspektbot brings about a notable improvement in the consistency of repair estimation processes, minimising discrepancies and ensuring that repair shops receive accurate and standardised assessments for every case.

Also Read : Potential Applications of Inspekt-GPT in Facilitating Vehicle Inspections in the Used Car Markets

How Inspektbot Work?

Let's dive into the intricate workings of WhatsApp Chatbot:

Multi-Channel Contact Initiation:

Customers can easily reach out to the Company Repair Centre through various channels, including the official website, Customer Relationship Management (CRM) platform, or a convenient QR code. This multi-channel approach ensures accessibility and flexibility in initiating the repair process.

Multi-Channel Contact Initiation of Inspekbot

Efficient Photo Capture via WhatsApp Chatbot:

Upon initiating contact, users are guided through a user-friendly WhatsApp chatbot. This interactive interface prompts users to capture comprehensive photos of each damaged section of their vehicle. The intuitive chatbot streamlines the information gathering process, ensuring that all relevant details are captured for a thorough assessment.

Photo Capturing Process of Inspektbot
Vehicle Photo Capturing Process of Inspektbot
Photo Capturing Process of Inspektbot

Real-time Feedback for Image Quality:

In cases where captured photos present issues such as unclear damage or insufficient lighting, the user receives prompt feedback through the WhatsApp channel.

Instant feedback on image quality in the WhatsApp channel ensures accuracy by swiftly addressing issues like obscured VIN, unclear damage, blurred photos, or poor lighting during the assessment process

Real time Feedback of Image Quality by Inspektbot
Real time Feedback of Image Quality by Inspektbot

Instant PDF Estimate Delivery:

Subsequent to the photo submission, users benefit from a streamlined process as the Repair Centre leverages technology to generate a PDF estimate swiftly. This estimate is conveniently delivered directly to the user via the WhatsApp channel, providing a clear overview of the anticipated repair costs.

Instant Estimate of Damage through PDF

Handling Complex Estimates with Personalized Guidance:

For complex estimates involving tasks like part replacement or Advance repairs, users receive personalized guidance. The chatbot directs users to contact the Company through traditional communication methods such as phone or email for a manual inspection. This ensures that intricate assessments are handled with the necessary expertise and attention.


In conclusion, Inspektbot represents a significant leap forward in auto insurance claims management. By harnessing the power of advanced AI algorithms and integrating seamlessly with WhatsApp, it offers a host of benefits, including speed, accuracy, convenience, and cost savings. As technology continues to evolve in SMART repair or paintless dent removal (PDR), we can expect to see even more innovations in this space, driving greater efficiency and enhancing the overall customer experience. Don't get left behind—embrace the future of auto insurance claims management with Inspektbot. Book a Demo Now !